Question 1

How does paying by bank transfer work?

Accepted Answer

Pick your fare and reserve it. We show you AirPockets' account details and hold the reservation while you pay. Transfer the amount, upload your proof of payment, and our team confirms it during support hours.

Question 2

When is my ticket actually issued?

Accepted Answer

As soon as we confirm your payment has landed, we issue the ticket with the airline and email your e-ticket and booking reference. Until the ticket is issued you hold a reservation, not a confirmed seat.

Question 3

What happens if the fare changes before I pay?

Accepted Answer

Small movements are absorbed by us — you pay the price you were quoted. If an airline raises the fare beyond that, we do not charge you silently: we contact you with the new price and you decide whether to continue or take a full refund of anything paid.

Question 4

Can I get a refund or change my dates?

Accepted Answer

That depends on the airline's fare rules, which we show before you book. Refundable and changeable fares can be actioned from your trip page; the airline's own penalty and any fare difference apply, and refunds go back to you in full.

Question 5

Do you guarantee a visa approval?

Accepted Answer

No. AirPockets is a private travel company, not a government or an embassy. We check the current requirements for your passport free of charge, prepare and lodge a complete application, and are clear about government fees versus our service fee. The decision is always the embassy's.

Question 6

How do I reach a human?

Accepted Answer

Support runs 08:00–20:00 WAT, seven days a week, by WhatsApp, phone and email. Every booking also has a reference you can quote so you are not repeating your story.

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