The name on my transfer does not match my booking

Paying from someone else's account is fine — here is what we need from you.

Last reviewed 15 Aug 2026

Many travellers are paid for by a relative, employer or friend. That is fine.

What we need is a way to link the transfer to your booking:

We will not release a ticket against a transfer we cannot match, so the receipt matters. Once matched, the booking is approved as normal — the payer name has no effect on the ticket, which always carries the traveller names you entered.

Raise a request
Was this helpful?

Still stuck?

Raise a request and a member of the team replies in your thread and by email.

Raise a request

Related